Last Updated: 18/07/2026

These Terms & Conditions (“Terms”) govern your access to and use of the website and services operated by CARTFILLER ECOM PRIVATE LIMITED (“Company”, “we”, “our”, or “us”).

CARTFILLER ECOM PRIVATE LIMITED operates an online gifting and specialty retail platform offering personalized gifts, home décor items, greeting cards, gift hampers, gift sets, soft toys, plush gifts, mugs, keychains, accessories, and other gifting products for personal celebrations and special occasions.

By accessing, browsing, creating an account, or purchasing products through our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms, please discontinue using our website.

1. User Eligibility

You may use our website only if:

• You are at least 18 years of age; or

• You are using the website under the supervision of a parent or legal guardian who agrees to these Terms.

We reserve the right to refuse service, restrict access, or cancel orders if these eligibility requirements are not met.

2. User Account Responsibilities

If you create an account with us, you agree that:

• All information provided by you is accurate, complete, and up to date.

• You are responsible for maintaining the confidentiality of your account credentials.

• You are responsible for all activities performed through your account.

• You will notify us immediately of any unauthorized access or misuse of your account.

We reserve the right to suspend or terminate accounts involved in fraudulent, suspicious, abusive, or unlawful activities.

3. Products and Services

CARTFILLER ECOM PRIVATE LIMITED provides online gifting products including:

• Personalized Gifts

• Home Décor & Decorative Items

• Greeting Cards

• Gift Hampers & Gift Sets

• Soft Toys & Plush Gifts

• Mugs, Keychains & Accessories

Some products may include customization options such as names, messages, designs, or personalized details provided by customers.

Product availability may change from time to time. We reserve the right to modify, replace, or discontinue products without prior notice.

4. Personalized Products

For personalized products:

• Customers are responsible for providing accurate customization details such as names, messages, dates, or other information.

• Customers should carefully review customization details before confirming an order.

• Customized products may not be eligible for return or exchange unless the product is damaged, defective, or incorrectly fulfilled by us.

• Minor variations in colors, fonts, placement, or appearance may occur due to manufacturing processes and screen differences.

5. Orders, Pricing & Acceptance

All orders placed through our website are subject to:

• Product availability.

• Successful payment confirmation.

• Verification of order details.

• Acceptance by CARTFILLER ECOM PRIVATE LIMITED.

We reserve the right to:

• Cancel or refuse any order.

• Limit quantities purchased.

• Correct pricing, product descriptions, or listing errors.

• Cancel orders suspected of fraud, unauthorized activity, or misuse.

If an order is cancelled after payment, eligible refunds will be processed according to our Refund & Return Policy.

6. Product Information & Representation

We make reasonable efforts to display accurate product details.

However:

• Product images are for representation purposes only.

• Actual colors, sizes, textures, packaging, and appearance may vary slightly due to lighting, screen settings, and manufacturing variations.

• Personalized products may have minor differences from preview images.

• Product descriptions and prices may be updated without prior notice.

Such minor variations will not be considered product defects.

7. Payment Terms

Payments must be completed through the payment methods available on our website.

All transactions are processed securely through authorized third-party payment gateways.

We do not store:

• Complete debit card details

• Credit card information

• CVV numbers

• UPI PIN

• Net banking passwords

Orders will only be processed after successful payment confirmation.

8. Shipping & Delivery

Shipping timelines, delivery charges, estimated delivery dates, and related conditions are governed by our separate Shipping Policy.

Delivery timelines are estimates and may vary due to:

• Courier delays

• Weather conditions

• Address-related issues

• Public holidays

• Events beyond our control

For personalized products, additional processing time may be required.

9. Returns, Refunds & Cancellations

Returns, refunds, replacements, and cancellations are governed by our separate:

• Refund & Return Policy

• Cancellation Policy

Customers are requested to review these policies before placing an order.

Customized or personalized products may have specific return restrictions unless received damaged, defective, or incorrect.

10. Warranty

Most gifting and decorative products do not include manufacturer warranties unless specifically mentioned on the product page.

Where applicable:

• Warranty terms are provided by the respective manufacturer or supplier.

• Warranty availability depends on product category.

• We do not provide additional warranty unless explicitly stated.

11. Acceptable Use

Users agree not to:

• Misuse our website or services.

• Attempt unauthorized access to website systems or customer information.

• Upload harmful software, viruses, or malicious code.

• Use the website for fraudulent or unlawful activities.

• Interfere with website security or functionality.

• Provide false or misleading information.

Violation of these Terms may result in account suspension or termination.

12. Intellectual Property Rights

All website content, including:

• Logos

• Brand elements

• Product descriptions

• Images

• Graphics

• Website design

• Text content

• Software

• Icons

belongs to CARTFILLER ECOM PRIVATE LIMITED or its respective licensors.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

13. Limitation of Liability

To the maximum extent permitted by applicable law, CARTFILLER ECOM PRIVATE LIMITED shall not be responsible for:

• Indirect or consequential losses.

• Loss of business opportunities.

• Website interruptions or technical failures.

• Courier or delivery partner delays.

• Product availability issues.

• Loss caused by misuse of customer accounts.

Our maximum liability shall not exceed the amount paid by the customer for the specific product giving rise to the claim.

14. Third-Party Services

Our website may use third-party services including:

• Payment gateways

• Courier and logistics providers

• Website hosting services

• Analytics platforms

• Marketing service providers

We are not responsible for the privacy practices, policies, or performance of third-party services.

Users should review third-party terms before using their services.

15. Suspension & Termination

We reserve the right to suspend, restrict, or terminate website access if:

• These Terms are violated.

• Fraudulent activity is suspected.

• Required by law.

• Necessary to protect customers, business operations, or website security.

16. Force Majeure

CARTFILLER ECOM PRIVATE LIMITED shall not be liable for delays or failure to perform obligations due to circumstances beyond reasonable control, including:

• Natural disasters

• Floods

• Fire

• Earthquakes

• Pandemic situations

• Government restrictions

• War or civil disturbances

• Labour disputes

• Power failures

• Internet failures

• Transportation issues

• Courier delays

17. Indemnification

You agree to indemnify and hold harmless CARTFILLER ECOM PRIVATE LIMITED, its directors, employees, affiliates, and representatives from claims, damages, losses, liabilities, or expenses arising from:

• Misuse of the website.

• Violation of these Terms.

• Violation of applicable laws.

• Intellectual property infringement.

• Submission of incorrect or misleading information.

18. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of competent courts located in:

New Delhi, Delhi, India

19. Changes to These Terms

We may update these Terms & Conditions from time to time due to:

• Changes in business operations.

• Legal requirements.

• Website improvements.

• Customer service updates.

Updated Terms will be published on this page with the revised “Last Updated” date.

Continued use of our website after updates indicates acceptance of the revised Terms.

20. Contact Information

CARTFILLER ECOM PRIVATE LIMITED

Email: info@cartfillershop.com

Phone: +91 9887473209

Registered Address:

First Floor, Property No. 55, Block and Pocket A-1,
Rohini Sector 6,
New Delhi, North West Delhi,
Delhi – 110085, India