Last Updated: 18/07/2026

This Shipping Policy explains how CARTFILLER ECOM PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) processes, packages, ships, and delivers orders placed through our website.

Our online store offers gifting and specialty retail products including personalized gifts, home décor items, greeting cards, gift hampers, gift sets, soft toys, plush gifts, mugs, keychains, and accessories.

By placing an order with us, you agree to the terms mentioned in this Shipping Policy.

1. Shipping Coverage

We currently deliver products to serviceable locations across India.

Please note:

• Delivery availability depends on the coverage of our courier partners.

• Certain remote or restricted locations may experience longer delivery timelines.

• We reserve the right to decline orders for locations that cannot be serviced by our logistics partners.

2. Order Processing Time

After your order is successfully placed and payment is confirmed:

• Orders are generally processed within 1–3 business days.

• Orders placed on weekends or public holidays will be processed on the next working business day.

• Personalized and customized products may require additional processing time depending on the customization requirements.

• Orders are dispatched only after product availability and order details are verified.

During festive seasons, special occasions, promotional campaigns, or high-demand periods, processing times may be extended.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within:

3–7 business days depending on the delivery location.

Delivery timelines may vary due to:

• Delivery destination

• Product availability

• Customization processing time

• Courier partner operations

• Weather conditions

• Public holidays

• Unforeseen circumstances

Delivery dates are estimates only and cannot be guaranteed.

4. Shipping Charges

Shipping charges, where applicable, are calculated based on:

• Delivery location

• Order value

• Product size and weight

• Promotional offers

• Courier service availability

Applicable shipping charges will be displayed during checkout before completing payment.

From time to time, we may provide free shipping offers on selected products or orders. Such offers may be changed or withdrawn without prior notice.

5. Personalized Product Processing & Delivery

For personalized and customized products:

• Production begins after confirmation of customization details and successful payment.

• Customers must provide accurate customization information such as names, messages, dates, or designs.

• Additional processing time may apply depending on product requirements.

We are not responsible for delays caused due to incorrect customization details provided by customers.

6. Courier & Logistics Partners

We work with trusted third-party courier and logistics partners to deliver customer orders safely.

Our responsibilities include:

• Processing orders accurately.

• Preparing and securely packaging products.

• Handing over shipments to authorized delivery partners.

Once the order is dispatched, delivery responsibility is managed by the assigned courier partner.

7. Shipment Tracking

After your order has been shipped:

• Shipment confirmation may be sent through email or SMS where applicable.

• Tracking details will be provided to help you monitor delivery status.

• Tracking updates are provided by courier partners and may not always reflect real-time movement.

8. Delivery Delays

Although we make reasonable efforts to deliver orders within estimated timelines, delays may occur due to circumstances beyond our control, including:

• Severe weather conditions

• Natural disasters

• Public holidays

• Transportation disruptions

• Government restrictions

• Courier delays

• Incorrect or incomplete delivery details provided by customers

• High order volumes during festivals or special occasions

In such situations, we will provide reasonable assistance in tracking your shipment but will not be responsible for delays caused by external factors.

9. Packaging Standards

We take appropriate care while packaging products to reduce the possibility of damage during transportation.

Our packaging process may include additional protection for:

• Fragile décor items

• Gift hampers

• Personalized products

• Soft toys and decorative items

If your package arrives damaged:

• Inspect the package before accepting delivery wherever possible.

• Take clear photos/videos of the package and product.

• Contact our customer support team immediately.

10. Customer Responsibility

Customers are responsible for providing accurate delivery details, including:

• Full name

• Complete shipping address

• Correct PIN code

• Active mobile number

• Additional delivery instructions, if required

We shall not be responsible for delivery failures or delays caused by incorrect or incomplete information provided by customers.

11. Damaged, Missing, or Incorrect Products

If you receive:

• A damaged product

• An incorrect product

• Missing items from your order

Please contact us within 48 hours of delivery.

You may be required to provide:

• Order number

• Product images/videos

• Package images/videos

• Description of the issue

Requests submitted after the specified period may not be eligible for resolution.

12. Delivery Attempts

Courier partners may attempt delivery multiple times depending on their policies.

If delivery cannot be completed due to:

• Customer unavailability

• Incorrect address details

• Customer refusal to accept delivery

The shipment may be returned to us.

Additional shipping charges may apply for re-dispatch where applicable.

13. International Shipping

Currently, we provide shipping only within India.

We do not offer international shipping at this time.

14. Contact Information

For shipping and delivery-related queries, please contact:

CARTFILLER ECOM PRIVATE LIMITED

Email: info@cartfillershop.com

Phone: +91 9887473209

Registered Address:

First Floor, Property No. 55, Block and Pocket A-1,
Rohini Sector 6,
New Delhi, North West Delhi,
Delhi – 110085, India