Last Updated: 18/07/2026

This Privacy Policy explains how CARTFILLER ECOM PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you visit our website, browse our products, place orders, or use our services.

CARTFILLER ECOM PRIVATE LIMITED operates an online gifting and specialty retail store offering personalized gifts, home décor products, greeting cards, gift hampers, soft toys, plush gifts, mugs, keychains, accessories, and other gifting products designed for personal celebrations and special occasions.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Overview

At CARTFILLER ECOM PRIVATE LIMITED, we respect your privacy and are committed to protecting your personal information.

We collect and process personal data responsibly, transparently, and in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, wherever applicable.

This Privacy Policy applies to all visitors, customers, and users who access our website or purchase products from us.

2. Information We Collect

To provide our gifting products and services, we may collect the following information:

A. Personal Information

Full Name
Email Address
Mobile Number
Billing Address
Shipping Address
Delivery details

B. Account Information

If you create an account with us, we may collect:

Username
Password (stored securely in encrypted form)
Account preferences
Order history

C. Order & Purchase Information

We may collect information related to your purchases, including:

Products ordered
Personalized gift details provided by you
Custom messages or names for customized products
Order history
Invoice details
Shipping and delivery information
Payment confirmation status

D. Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Website usage information
Cookies and similar tracking technologies

E. Payment Information

Payments are processed securely through authorized third-party payment service providers.

We do not store sensitive payment information such as:

Debit card details
Credit card details
CVV numbers
UPI PIN
Net banking passwords

Payment information is handled securely by our payment partners according to their privacy and security policies.

3. How We Use Your Information

We may use your personal information for the following purposes:

Processing and fulfilling your gift orders
Creating and delivering personalized products according to your requirements
Shipping products to your selected address
Sending order confirmations and delivery updates
Providing customer support assistance
Managing returns, replacements, and refunds
Improving our website, products, and customer experience
Understanding customer preferences and improving product offerings
Preventing fraudulent activities and unauthorized transactions
Sending promotional offers, updates, and marketing communications where permitted
Maintaining business records and complying with legal requirements

4. Consent

By using our website and providing your personal information, you consent to:

Collection and processing of your information for the purposes mentioned in this Privacy Policy.
Sharing necessary information with trusted service providers for completing your orders.
Processing and storing information through authorized service providers operating in India or other locations.

You may withdraw your consent at any time by contacting us. Withdrawal of consent may affect our ability to provide certain services.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve website performance
Remember customer preferences
Analyze website traffic
Enhance shopping experience
Maintain website security
Provide relevant offers and promotions

You may disable cookies through your browser settings. However, some website features may not function properly after disabling cookies.

6. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information.

Your information may be shared only when required for business operations, including:

Payment gateway providers
Courier and delivery partners
Website hosting providers
Technology and software service providers
Customer support providers
Marketing service providers (where permitted)
Government authorities or regulatory bodies when legally required

All third-party service providers are expected to maintain confidentiality and protect your information.

7. Data Retention

We retain personal information only for the period necessary to:

Complete customer orders
Maintain transaction records
Meet legal and regulatory requirements
Resolve customer disputes
Improve our services

Retention periods may include:

Customer Account Information:
Until your account remains active or deletion is requested.

Order & Transaction Records:
Maintained as required under applicable Indian tax and accounting laws.

Marketing Information:
Until you unsubscribe or withdraw consent.

Customer Support Records:
Until the matter is resolved or retention is required by law.

After the required period, information is securely deleted or anonymized.

8. Data Security

We implement reasonable technical and organizational security measures to protect your personal information from:

Unauthorized access
Data loss
Misuse
Alteration
Unauthorized disclosure

Although we take appropriate precautions, no online transmission or electronic storage method can be guaranteed to be completely secure.

9. Your Privacy Rights

Subject to applicable laws, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your personal information where legally permitted
Withdraw consent
Opt out of promotional communications

Requests can be submitted using the contact details provided below.

10. Marketing Communications

If you subscribe to our newsletters, offers, or promotional updates, we may send you information about:

New gift collections
Seasonal offers
Personalized gifting ideas
Discounts and promotions

You may stop receiving marketing communications by:

Clicking the unsubscribe link in emails
Contacting customer support
Updating communication preferences where available

11. Grievance Officer

In accordance with applicable Indian privacy regulations, privacy-related concerns may be submitted to our Grievance Officer.

Grievance Officer Details

Name: Jagadish Kumar

Email: grievance@cartfillershop.com

Phone: +91 9887473209

Address:

First Floor, Property No. 55, Block and Pocket A-1,
Rohini Sector 6,
New Delhi, North West Delhi,
Delhi – 110085, India

We aim to acknowledge and resolve privacy-related complaints within a reasonable timeframe.

12. Children’s Privacy

Our website is intended for individuals aged 18 years or above, or individuals using the website under parental or guardian supervision.

We do not knowingly collect personal information from children. If such information is identified, it will be deleted as soon as reasonably practicable.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of external websites. Users are encouraged to review the privacy policies of third-party websites before sharing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to:

Changes in our business operations
Legal requirements
Website improvements
Customer service updates

Any changes will be published on this page with the updated “Last Updated” date.

Your continued use of our website after changes indicates acceptance of the revised Privacy Policy.

15. Contact Information

CARTFILLER ECOM PRIVATE LIMITED

Email: info@cartfillershop.com