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Refund and Returns Policy

cartfillershop.com > Refund and Returns Policy

Last Updated: 18/07/2026

At CARTFILLER ECOM PRIVATE LIMITED, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which products purchased from our website may be returned, replaced, or refunded.

Our online store specializes in gifting and specialty retail products, including:

  • Personalized Gifts

  • Home Décor & Decorative Items

  • Greeting Cards

  • Gift Hampers & Gift Sets

  • Soft Toys & Plush Gifts

  • Mugs, Keychains & Accessories

By placing an order through our website, you agree to the terms and conditions mentioned in this Refund & Return Policy.

1. Eligibility for Returns

Customers may request a return or replacement if:

  • The product received is damaged during transit.

  • The product received is defective.

  • The wrong product has been delivered.

  • The product is incomplete or missing essential parts.

  • The product received does not substantially match the product ordered.

Return requests must be submitted within 7 calendar days from the date of delivery.

Requests received after the specified return period may not be accepted.

2. Personalized & Customized Products

Since personalized products are created specifically according to customer requirements:

  • Customized products cannot be returned or exchanged due to a change of mind.

  • Personalized products may only be returned or replaced if they are received damaged, defective, or incorrectly customized due to an error from our side.

  • Customers are responsible for providing accurate details such as names, messages, dates, designs, and other customization information before placing an order.

Minor differences in colors, fonts, placement, or appearance due to production processes or screen settings will not be considered defects.

3. Products Not Eligible for Return

Returns or refunds will generally not be accepted for:

  • Personalized or customized products unless received damaged, defective, or incorrect.

  • Products damaged due to misuse, negligence, improper handling, or normal wear and tear.

  • Products returned without original packaging, tags, accessories, or invoice.

  • Products showing signs of use, alteration, or damage after delivery.

  • Gift cards, vouchers, or promotional items.

  • Products marked as “Non-Returnable” on the product page.

  • Items where return requests are made after the eligible return period.

4. How to Request a Return

To initiate a return request:

  1. Contact our customer support team within the eligible return period.

  2. Provide your order number and details of the issue.

  3. Share clear photographs or videos showing the product condition and issue.

  4. Wait for confirmation from our support team before sending the product back.

Returns sent without prior approval may not be accepted.

5. Return Process

Once your return request is approved:

  • We may arrange a reverse pickup where available; or

  • You may be required to ship the product as instructed by our support team.

Returned products must:

  • Be securely packed.

  • Include original packaging, tags, accessories, and invoice.

  • Be returned in the same condition as received, except in cases of transit damage or manufacturing defects.

6. Inspection & Approval

All returned products are subject to quality inspection.

After inspection:

  • Approved returns will be processed for refund, replacement, or exchange.

  • Returns that do not meet eligibility requirements may be rejected and returned to the customer.

The decision after inspection will be final, subject to applicable consumer protection laws.

7. Refund Process

If a refund is approved:

  • Refunds will be issued to the original payment method used during purchase.

  • Refund processing generally takes 3–5 business days after approval.

  • Actual credit time may vary depending on the bank, payment provider, card issuer, or UPI service provider.

Shipping charges, if applicable, may not be refundable unless the return is due to:

  • Incorrect product delivery.

  • Damaged product.

  • Manufacturing defect.

  • Error from CARTFILLER ECOM PRIVATE LIMITED.

8. Replacement Policy

Where applicable, customers may receive a replacement instead of a refund.

Replacement requests are subject to:

  • Approval of the return request.

  • Successful product inspection.

  • Availability of the same or equivalent product.

If a replacement is unavailable, a refund may be processed according to this Policy.

9. Order Cancellation Policy

Orders can only be cancelled before they are processed, packed, or shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

Approved cancellations will be refunded to the original payment method within 5–7 business days, depending on payment provider processing times.

Customized orders may not be cancelled once production has started.

10. Warranty

Most gifting and decorative products do not include manufacturer warranties unless specifically mentioned on the product page.

Where warranty applies:

  • Warranty coverage is provided by the respective manufacturer or supplier.

  • Warranty terms depend on the product category and brand.

  • Customers may need to contact the authorized service provider directly.

CARTFILLER ECOM PRIVATE LIMITED does not provide additional warranty unless specifically stated.

11. Return Shipping Charges

Return shipping responsibility depends on the reason for return:

For damaged, defective, incorrect, or incomplete products:
Return shipping costs will generally be handled by CARTFILLER ECOM PRIVATE LIMITED.

For other approved returns:
Return shipping charges may be borne by the customer or adjusted from the refund amount, depending on the circumstances.

12. Non-Acceptance of Returns

We reserve the right to reject return requests where:

  • The request is submitted after the return period.

  • The product does not pass inspection.

  • Required images, videos, or order details are not provided.

  • The product has been used, modified, or damaged after delivery.

  • The return request appears fraudulent or violates this Policy.

13. Contact Information

For questions regarding refunds, returns, replacements, or cancellations, please contact:

CARTFILLER ECOM PRIVATE LIMITED

Email: info@cartfillershop.com

Phone: +91 9887473209

Registered Address:

First Floor, Property No. 55, Block and Pocket A-1,
Rohini Sector 6,
New Delhi, North West Delhi,
Delhi – 110085, India